While We Are Closed: Frequently Asked Questions

1) When will the library re-open? 
We are closed until further notice. However, we are working on a safe and gradual reopening plan, with the guidance of local and state library and municipal agencies. Most likely we will start curbside pick-up during the first week of June. Given the rapidly evolving situation with COVID-19, this is subject to change. We will provide updates as soon as we receive them.

2) How do I access digital resources, like e-books, audiobooks, magazines, and videos?
There are two great ways to check out digital resources:
CWMARS Overdrive
Boston Public Library eCard

We are happy to help you access these digital resources. Just reach out!

3) What does Overdrive offer? 
The digital content includes: 110 magazine titles; almost 70,000 ebooks; almost 21,000 audiobooks; and around 1,500 videos.

NOTE: When signing in to C/W MARS Overdrive with your library card number, you will need your library account password. If you don’t remember your password and want to reset it, click here. 

4) What does a Boston Public Library eCard give me access to?
A lot! Explore their online resources to see what an eCard offers you. Resources include: Kanopy (film streaming); Hoopla Streaming Media; Classical Music Library (50,000+ tracks!); language learning; Ancestry; newspapers (New York Times); databases; online courses; and so much more.

5) What if I don’t have a library card?
In response to the ongoing pandemic, CW MARS libraries have voted to turn on the OverDrive Instant Digital Card, (IDC).

This card allows patrons who do not have a library card number access the CW MARS OverDrive collection.

When you access the CW MARS OverDrive collection, either through the website or the Libby app, you will be prompted to log in. If you do not have a library card number, click to get a free one instantly using your mobile number.

You will be asked for your mobile number. This is required for access. A one-time code will be sent via text message to ensure only someone in possession of the mobile device can use the number to register. Using your name and mobile number, OverDrive will then look up your address using a third-party service. A Date of Birth may also be required in some instances. OverDrive does not store DoB. If the address associated with your mobile number matches a zip code in your library’s service area, OverDrive will provide you access to the CW MARS digital collection.

Instant Digital Cards expire within one year. You can visit your local library to sign up for a full library card and extend your access. 

Instant Digital Card vs Library Card

If you already have a library card number, please use that card number instead of signing up for an IDC. You will have access to a wider range of resources with a library card, even in quarantine. 

In addition to the CW MARS Overdrive collection, a library card allows:

The Instant Digital Card only allows access to the CW MARS OverDrive collection.

Note: Your name, address, and mobile number may be shared with your local library. Your library may use this information to reach out to you and invite you to come in for a full library card.

For more details, CLICK HERE.

6) Can you suggest any resources I could use for homeschooling/entertaining my children while their school is closed?
Please also see the While We Are Closed – Resources tab on our website for some suggestions.

7) Can I place a hold on a book or DVD, and pick it up at Tilton Library?
Sorry, but we are closed to the public until further notice. We are not loaning items from our collections yet. We have suspended holds on Tilton Library items until further notice. State-wide delivery of library items and interlibrary loan from libraries outside of Massachusetts have been suspended until further notice.

8) My CWMARS library account is about to expire, what do I do?
CWMARS renewed all library accounts due to expire during this time to July 1, 2020. If you have further questions about your account, please contact us.

9) I have library items that are overdue, what should I do? 
CWMARS renewed all library items (unless the item had already gone into “Lost” status) and they should now reflect a due date of July 1, 2020. If you have further questions about your checked out library items, please contact us.

10) Can I return library items to the book drops?
Please keep your library items safe at home until further notice.

11) I have book donations, can I drop them off?
Thank you very much, but we are not currently accepting book donations or donations of other items (DVDs, audiobooks, etc).

For up-to-date information about our operations, please monitor our Facebook, and calendar and news at tiltonlibrary.org. Reach out to us at any time via email at tiltonlibrary@cwmars.org.

Best wishes,
Candace Bradbury-Carlin