While The Building Is Closed: Frequently Asked Questions

1) When will the library re-open? 
We are now offering curbside pickup services. Click HERE for more details. The building will still remained closed for now, but you will be able to order materials to be picked up by appointment in a shed outside the library.

2) How do I get a new library card if the building is closed?
From the Borrower’s Information section of our Policies page, under the About tab:
Tilton Library is the public library for the town of Deerfield Massachusetts. Under the Massachusetts Regulations for Minimum Public Library Service (chapter 78, section 19B), all residents of Massachusetts are eligible for a free borrower’s card from the Library.

UPDATE: GETTING A NEW LIBRARY CARD WHILE THE BUILDING IS CLOSED DUE TO COVID-19. When seeking a new library card (you only need a new card if you do not have a card from any other local library), please give us the following information by emailing us at tiltonlibrary@cwmars.org or calling us at 413-665-4683:

  • First and Last Name
  • Mailing address (number – including apt # if there is one, street, town, state, zip code)
  • Telephone number(s)
  • Email address
  • Birth Date (day/month/year)

Before we can issue you a card we do need to see proof of residence. You can either email us a copy of your i.d. or make an appt to come to the front door and show a staff person your i.d. through the glass. Once that is all done we will issue you a new card!

Photo identification and proof of current mailing address are required at the time of registration. Students and guest faculty of local colleges may apply for a card entitling them to borrowing privileges. Their college ID serves as proof of local residence, which will serve as their mailing (or primary) address, and their permanent address will be needed as a physical (or secondary) address. Children age 12 or under may use their parent’s identification and must have a parent or guardian signature to obtain a card.  Library staff does not restrict materials in any format used. It is the parent/guardian responsibility to monitor children’s use of materials and the internet.

Books, audio books and compact discs circulate for three weeks and may be renewed one time for an additional three week period unless there is a request for the item by another patron.

Videos, DVDs and magazines circulate for one week and may be renewed for an additional one week period unless there is a request for the item by another patron.

Internet computers are available for thirty (30) minute periods and use may continue if no one is waiting. Users must sign in for each period and may be asked to leave a valid library card in good standing. Persons with outstanding library debt may be denied Internet use at the discretion of Library Director.

If material is supplied to you by another CWMARS library, their loan policy may differ and overdue fines may accrue. If material is overdue, the overdue notices will come from the library that owns the material. Although Tilton Library does not charge for overdue materials we will send bills for replacement costs on items due longer than four weeks. Fines and replacement costs can be avoided by renewing items before they are overdue.

Renewals can be done at the Library, by telephone, or online at www.tiltonlibrary.org (click on catalog » Log into My Account).

Items from other libraries may be requested at the circulation desk or online for delivery to Deerfield/Tilton Library. Patrons will be contacted when the items arrive. Items are held for one week.

Please bring your library card with you when you come to the library to borrow items or use the Internet. The first replacement of a lost or damaged card is free, after that replacement will cost $1.

3) How do I access digital resources, like e-books, audiobooks, magazines, and videos?
There are two great ways to check out digital resources:
CWMARS Overdrive
Boston Public Library eCard

We are happy to help you access these digital resources. Just reach out!

4) What does Overdrive offer? 
The digital content includes: 110 magazine titles; almost 70,000 ebooks; almost 21,000 audiobooks; and around 1,500 videos.

NOTE: When signing in to C/W MARS Overdrive with your library card number, you will need your library account password. If you don’t remember your password and want to reset it, click here. 

5) What does a Boston Public Library eCard give me access to?
A lot! Explore their online resources to see what an eCard offers you. Resources include: Kanopy (film streaming); Hoopla Streaming Media; Classical Music Library (50,000+ tracks!); language learning; Ancestry; newspapers (New York Times); databases; online courses; and so much more.

6) Can I place a hold on a book or DVD from another library, and pick it up at Tilton Library?
AS OF JULY 20, you can place holds for items from other libraries in the C W Mars network. Because the libraries in the network (including the Tilton) and our delivery company are still working with a somewhat limited capacity, it may take longer than before to receive your items. We appreciate your patience during this transition time.  

7) My CWMARS library account is about to expire, what do I do?
Please call us and we’ll be happy to renew your card for you!

8) Can I return library items to the book drop?
Yes, you may return your library items. But, it may take a while for those items to get checked in as all returned items need to quarantined for 72 hours.

9) I have book donations, can I drop them off?
Thank you very much, but we are not currently accepting book donations or donations of other items (DVDs, audiobooks, etc).


For up-to-date information about our operations, please monitor our Facebook, and calendar and news at tiltonlibrary.org. Reach out to us at any time via email at tiltonlibrary@cwmars.org.

Best wishes,
Candace Bradbury-Carlin
Director