Homebound Delivery Service


ONLINE REGISTRATION FORM: CLICK HERE to sign up for homebound delivery services


DELIVERY REQUEST: If you know what you want or just want your holds delivered, call us at 413-665-4683 or email us at tiltonlibrary@cwmars.org to set up a time for delivery.

If you don’t know what you want, feel free to fill out the HOMEBOUND DELIVERY ITEMS ORDER FORM: CLICK HERE for the form to help us select your items.


POLICY (Please read before registering):

The Tilton Library offers a homebound delivery service to Deerfield residents of any age who are unable to visit the library.  ‘Homebound’ is defined as being generally confined to one’s residence either temporarily, due to illness or accident, or permanently due to disability, age, or other mobility issues. 

An application for Homebound Service can be filled out either using the Online Registration Form, at the library, or over the phone. There is no fee for homebound delivery. 

Patrons applying for homebound service must also apply for a Tilton Library card if they do not already have one. 

  • New patrons can be mailed a library card application by the library, and they mail it back filled out (no photo id verification needed). 
  • A family member, friend, or other volunteer can bring an application to a new patron and return it to Library filled out and with a copy of a valid photo id for the patron.  
  • If able, patrons could make a 1 time visit to the library to set up a new account. 
  • Accounts cannot be created over the phone. An application must be filled out by one of the methods stated previously. 
  • Additional names (of volunteers) may be added to individual accounts for delivery purposes

Patrons registered for homebound service may call or email the library to request titles, or they may request that a staff member or volunteer select materials based on the patron’s reading/viewing preferences as specified on the Homebound Delivery Items Order Form. Homebound patrons can borrow books, DVDs, magazines, audio books or any other circulating library item. All Tilton materials may be renewed by phone. Overdue fines will not be charged on items from the Tilton Library

Library materials will be delivered to a homebound patron’s residence by library staff members or volunteers. Delivery service will be scheduled at the mutual convenience of staff and/or volunteer and patron, generally once every 2-3 weeks. Patrons requesting these services must provide a safe and appropriate environment for staff members or volunteers who make deliveries to their homes. The patron’s items will be in a waterproof secure bag with the Tilton logo on it and left at the front door or other place as agreed upon by the patron and library. No staff member or volunteer of the library is to enter the home and all materials are to be returned in the RED DELIVERY BAG supplied by the library. Patrons must protect all library materials while in their custody. 

Homebound delivery service will terminate when the eligibility or service requirements are no longer met or at the request of the patron, the patron’s parent or legal guardian, or an individual with power of attorney to act on behalf of the patron. 

Policy approved by the Tilton Board of Trustees on January 5, 2022.